Shipping & Delivery Policy

Thank you for shopping with Listenora.

This Shipping and Delivery Policy explains how orders placed through listenora.us are processed, shipped, tracked, and delivered.

Please review this policy carefully before placing an order. Delivery availability, shipping charges, and estimated delivery times may vary depending on the destination, product availability, fulfillment location, carrier service, and other circumstances disclosed during checkout.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully authorized.

During peak seasons, promotional events, public holidays, periods of high demand, inventory reviews, or other operational disruptions, processing may require up to 5 business days.

Processing time refers to the time required to:

Verify payment and order information
Review the shipping address
Confirm product availability
Prepare and package the order
Transfer the shipment to a carrier or fulfillment provider

Processing time is separate from estimated transit or delivery time.

Business days generally mean Monday through Friday, excluding applicable public holidays and days on which carriers or fulfillment facilities are not operating.

Orders placed after business hours, on weekends, or on public holidays will generally begin processing on the next applicable business day.

2. Order Confirmation

After an order is successfully placed, an order confirmation is generally sent to the email address provided during checkout.

The order confirmation acknowledges that we have received the order. It does not necessarily confirm final product availability, shipment acceptance, or successful delivery.

Customers are responsible for checking that the following information is correct:

Customer name
Email address
Product and quantity
Shipping address
Billing information
Selected shipping method

Please contact us immediately if any information is incorrect.

We may contact the customer to verify an order, payment, shipping address, product selection, or other information reasonably necessary to process the transaction.

An order may be delayed or canceled if required information cannot be verified, payment authorization fails, the product becomes unavailable, or the transaction is identified as potentially fraudulent or unauthorized.

3. Shipping Fee

Unless a different amount, promotion, or shipping method is displayed during checkout, Listenora charges:

Flat Shipping Fee: $6.90 per order

The applicable shipping fee will be displayed before the customer completes checkout.

The flat shipping fee does not necessarily include:

Customs duties
Import taxes
Brokerage charges
Government fees
Remote-area carrier surcharges
Address-correction charges
Reshipment fees caused by a customer address error
Other charges imposed by a destination country or third party

No additional shipping charge will normally be imposed solely because an order is divided into multiple shipments.

Original shipping fees are generally non-refundable after the applicable shipping service has been performed, except when a refund is required because of our error, an unfulfilled order, or applicable law.

4. Estimated Delivery Times

Estimated delivery times generally begin after the order has been processed and transferred to the shipping carrier.

United States

Estimated delivery:

5–10 business days after shipment

International Destinations

Estimated delivery:

10–20 business days after shipment

These periods are estimates and are not guaranteed delivery dates.

The estimate shown on a product page, during checkout, in an order confirmation, or in a tracking system may change as updated information becomes available.

Actual delivery time may be affected by:

Product availability
Fulfillment location
Carrier capacity
Destination and local delivery conditions
Customs inspection or clearance
Severe weather or natural disasters
Public holidays
Seasonal shipping volume
Transportation disruptions
Security inspections
Government restrictions
Incorrect or incomplete addresses
Failed delivery attempts
Circumstances outside our reasonable control

Listenora does not guarantee delivery by a particular date unless that guarantee is expressly confirmed by us in writing and identified as a guaranteed shipping service.

5. Shipment Timing and Unexpected Delays

We aim to ship orders within the period displayed on our website or otherwise communicated before purchase.

If we become unable to ship an order within the stated or legally applicable period, we may notify the customer of:

The reason for the delay, when reasonably available
A revised estimated shipment date
Available cancellation options
Available refund options
Any action required from the customer

Where customer consent to an extended delay is required, we may ask the customer to confirm whether they wish to continue waiting or cancel the affected order.

If an order is canceled because we cannot ship it within the applicable period, the amount collected for the canceled and unshipped product will be refunded to the original payment method.

A delivery delay occurring after the order has been transferred to a carrier does not automatically entitle the customer to a refund. However, we will review the circumstances and provide any remedy required under our policies or applicable law.

6. Shipping Destinations

Listenora may ship to addresses within the United States and to eligible international destinations.

Shipping availability is determined by:

The destination entered during checkout
Applicable carrier restrictions
Product restrictions
Fulfillment availability
Customs or import restrictions
Applicable laws and regulations

We do not guarantee that every product can be delivered to every location.

Orders may be unavailable for delivery to certain:

Countries or territories
Remote locations
P.O. boxes
Military addresses
Freight-forwarding facilities
Parcel-forwarding services
Restricted or sanctioned destinations

The availability of a shipping option during checkout does not override applicable legal, carrier, customs, or product restrictions.

We reserve the right to cancel an order that cannot lawfully or reasonably be shipped to the submitted destination. Any amount collected for a canceled and unshipped product will be refunded according to our applicable refund procedures.

7. Shipping Carriers

Depending on the destination, product, package size, fulfillment location, and service availability, orders may be delivered by carriers such as:

USPS
UPS
FedEx
DHL
Regional or local delivery providers
Other authorized logistics partners

The carrier is selected based on operational and delivery requirements.

Customers cannot select or require a specific carrier unless that option is expressly offered during checkout.

The carrier shown in the initial shipping confirmation may change if the package is transferred to a local carrier or last-mile delivery provider.

8. Tracking Information

Tracking information is generally provided after an order has been dispatched and the carrier or fulfillment provider makes tracking data available.

A shipping confirmation may include:

A tracking number
A carrier name
A tracking link
An estimated delivery date
Information regarding a split shipment

Tracking information may require 2–5 business days after dispatch to display its first meaningful update.

A tracking number may initially show statuses such as:

Label created
Shipment information received
Awaiting carrier pickup
Pre-shipment
In transit to carrier

These statuses do not necessarily mean the package has been lost or that no shipping activity has occurred.

Tracking scans and estimated delivery dates are supplied by the applicable carrier. Listenora does not control the frequency, accuracy, or timing of carrier tracking updates.

Please contact us if tracking remains inactive for an unusually long period after the shipment confirmation.

9. Split Shipments

Orders containing multiple products may be divided into separate packages.

This may occur when:

Products are stored at different fulfillment locations
Products become available at different times
Package size or weight requires separate shipment
Different carriers are used
Operational conditions make separate shipment more efficient

Split shipments may:

Have different tracking numbers
Be delivered by different carriers
Arrive on different dates
Be delivered in a different order from the order confirmation

A customer will not normally be charged an additional shipping fee solely because Listenora divides an order into multiple shipments.

Receiving only part of a multi-item order does not necessarily mean the remaining products are missing. Please review all available tracking numbers and shipment confirmation emails.

10. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

The shipping address should include, where applicable:

Recipient’s full name
Street address
Apartment, suite, building, or unit number
City
State, province, or region
Postal or ZIP code
Country
Valid telephone number where requested

Listenora is not responsible for delays or delivery problems caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer, except where responsibility cannot be excluded under applicable law.

11. Address Changes

Requests to change a shipping address should be submitted as soon as possible, preferably within 12 hours after the order is placed.

Contact:

gtrefasnhuim@gmail.com

Please provide:

Your full name
Your order number
The original shipping address
The requested corrected shipping address

We do not guarantee that an address can be changed after an order has entered processing, been transferred to a fulfillment provider, or been shipped.

For security reasons, substantial address changes may require order cancellation and placement of a new order.

A change request sent by email is not considered completed until Listenora confirms that the change was successfully applied.

12. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for:

Address-correction fees
Return-to-sender charges
Reshipment charges
Additional shipping costs
Customs or brokerage expenses
Other non-recoverable carrier charges

If the package is returned and received in acceptable condition, we may offer one of the following:

Reshipment after payment of the applicable additional charges
A refund of the eligible product price, excluding non-recoverable shipping and return costs
Another resolution required under applicable law

Any refund will be processed only after the returned package has been received and reviewed, unless applicable law requires otherwise.

Listenora is not required to provide a free replacement solely because an address entered by the customer was inaccurate or incomplete.

13. Refused or Unclaimed Shipments

Customers are responsible for accepting or collecting shipments delivered to the address provided during checkout.

A shipment may be returned or abandoned when:

Delivery is refused
The recipient is unavailable after repeated attempts
The package is not collected from a pickup location
Required customs charges are not paid
Required import documents are not provided
The carrier cannot access the delivery location

Refusing or failing to collect a shipment does not automatically create an approved cancellation or return.

If the package is successfully returned to an authorized facility and received in acceptable condition, we may refund the eligible product price after deducting non-recoverable original shipping, return shipping, customs, brokerage, carrier, or handling costs, where permitted by law.

If a refused or unclaimed package is lost, destroyed, abandoned, or not returned, a refund may not be available unless required under applicable law.

14. Delivery Attempts and Signature Requirements

Some packages may require:

A recipient signature
Proof of age, where legally applicable
Identity confirmation
Collection from a carrier facility
Additional delivery instructions

Whether a signature is required may depend on the product value, destination, carrier, fraud-prevention requirements, or delivery conditions.

Customers are responsible for monitoring tracking information and arranging collection or redelivery when required.

Failure to respond to a carrier’s delivery notice may result in the package being returned, delayed, or treated as unclaimed.

15. Delayed Shipments

Carrier delays may occur even after a shipment has been dispatched.

If a shipment appears delayed:

Review the latest tracking information.
Confirm that the estimated delivery period has passed.
Check for carrier notices or delivery exceptions.
Contact the carrier when a carrier inquiry is available.
Contact Listenora with your order number and tracking information.

A package is not automatically considered lost merely because it arrives after the original estimated delivery date.

We may need to wait for the carrier’s required investigation period before determining whether a replacement, refund, or other remedy is appropriate.

We will provide reasonable assistance and any remedy required under our policies or applicable law.

16. Lost Shipments

If tracking has not updated for an extended period or a shipment has not arrived after the estimated delivery period, please contact us promptly.

We may request:

Your order number
Confirmation of the shipping address
Tracking information
A carrier case number
A signed statement of non-receipt
Other information reasonably necessary to investigate the claim

Depending on the circumstances, we may:

Request a carrier investigation
Confirm delivery details
Attempt to locate the package
Provide a replacement
Provide a refund
Offer another appropriate resolution

The outcome will depend on the available tracking records, shipping address, carrier investigation, delivery evidence, product availability, customer cooperation, and applicable law.

Listenora does not guarantee an immediate replacement or refund before a reasonable investigation is completed.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Verify that the shipping address on the order is correct.
Check entrances, mailboxes, parcel lockers, porches, garages, reception areas, and other secure locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Allow for the possibility that a carrier scan was entered shortly before actual delivery.
Contact the carrier for delivery details or proof of delivery.
Contact Listenora with your order number and any carrier case number.

A carrier’s delivered status is important evidence but does not automatically determine the outcome of every claim.

Claims may be evaluated using:

Carrier tracking
Delivery photographs
Signature records
GPS or scan information
The shipping address
Statements from the carrier or recipient
Evidence of misdelivery, loss, or theft
Applicable consumer protection requirements

We may require reasonable cooperation with a carrier, payment provider, insurer, or law-enforcement investigation when theft or fraud is suspected.

18. Stolen Packages

If a package is correctly delivered and later stolen, please:

Contact the carrier
Check whether the building or property has security footage
Notify building management when applicable
File a police report when appropriate
Contact us with supporting information

Listenora will provide reasonable assistance where possible, but a replacement or refund is not guaranteed for a package stolen after correct delivery unless required by applicable law or covered by an applicable shipping protection service.

We reserve the right to review the tracking history, delivery evidence, shipping address, prior claims, and other relevant information before determining an appropriate resolution.

19. Damaged Packages

Customers should inspect packages as soon as reasonably possible after delivery.

If the package or product appears damaged:

Photograph the outer packaging before discarding it
Photograph the shipping label
Photograph the internal packaging
Photograph or record the damaged product
Keep all packaging, accessories, and components
Contact us promptly with the order number

Visible damage to the outer shipping package does not always mean the product itself is defective. The product and packaging may need to be reviewed together.

Damaged or defective product claims are handled according to our Return and Refund Policy and applicable law.

Do not discard the product or packaging until customer support confirms that it is no longer required for the claim.

20. International Shipping

International shipping availability is determined during checkout.

International customers should be aware that shipments may be subject to:

Customs inspection
Import restrictions
Duties
Taxes
Value-added tax
Brokerage charges
Customs processing fees
Local carrier charges
Government assessments

Unless expressly stated otherwise during checkout, these amounts are not included in the product price or Listenora’s shipping fee.

The customer is generally responsible for charges assessed by the destination country, customs authority, carrier, broker, or other third party.

Listenora does not control:

Customs processing times
Local import requirements
Duty or tax calculations
Government inspections
Product seizure or rejection by customs
Additional information requested by customs authorities

Customers are responsible for checking whether a product may lawfully be imported into their destination before ordering.

We may cancel an order if we determine that the product cannot lawfully or reasonably be shipped to the destination.

21. Customs Delays

International delivery estimates do not include any guaranteed customs-clearance period.

Customs authorities may:

Inspect the shipment
Request documentation
Recalculate duties or taxes
Hold the package
Return the package
Refuse entry
Seize restricted products

Listenora will provide reasonable shipping documentation and assistance when available, but we cannot guarantee how or when a customs authority will release a shipment.

A customs delay alone does not automatically qualify an order for a refund while the package remains in transit or awaiting lawful clearance.

Any rights that cannot be excluded under applicable law remain unaffected.

22. Customs Refusal and Unpaid Import Charges

If a customer refuses to pay applicable duties, taxes, brokerage charges, or customs fees, the package may be returned, abandoned, or destroyed.

If the package is successfully returned to an authorized facility, any refund may be reduced by:

Original shipping charges
Return shipping charges
Customs charges
Duties or taxes billed to the sender
Brokerage charges
Carrier handling fees
Other non-recoverable costs

These deductions will apply only where permitted by applicable law.

A refund may not be available when a package is abandoned, destroyed, seized, or not returned due to the customer’s failure to comply with lawful import requirements, unless applicable law requires otherwise.

23. Freight Forwarders and Reshipping Services

Customers who choose to send an order to a freight forwarder, parcel-forwarding service, hotel, temporary accommodation, warehouse, commercial receiving service, or third-party reshipper do so at their own risk.

Our delivery responsibility will be evaluated based on delivery to the shipping address entered during checkout.

Listenora is not responsible for loss, damage, delay, repackaging, product substitution, customs issues, or delivery errors occurring after a package has been accepted by an independent forwarding or reshipping service, except where responsibility cannot be excluded by law.

Returns must still follow Listenora’s authorized return procedures. We are not responsible for forwarding or international return costs created by the customer’s use of a third-party service.

24. Product Availability

Products may become unavailable after an order is placed because of:

Inventory errors
Simultaneous purchases
Supplier availability changes
Product discontinuation
Quality-control concerns
Fulfillment restrictions
Legal or shipping restrictions

If a product becomes unavailable, we may:

Cancel the affected product
Contact the customer regarding an available alternative
Ship the remaining products separately
Issue a refund for the unavailable product

We will not substitute a materially different product without the customer’s consent.

Any refund for an unavailable and unshipped product will be issued to the original payment method.

25. Order Modifications and Cancellations

Requests to modify or cancel an order should be submitted immediately.

We cannot guarantee that an order can be modified or canceled after it has entered processing, been transferred to a fulfillment provider, or been shipped.

Submitting a cancellation request does not mean the order has been canceled. The cancellation is effective only after Listenora confirms it.

If cancellation is no longer possible, the customer may request a return after delivery, subject to our Return and Refund Policy.

If Listenora cancels an unshipped order, the amount collected for the canceled product will be refunded to the original payment method.

26. Events Outside Our Reasonable Control

Shipping and delivery may be affected by events outside our reasonable control, including:

Severe weather
Natural disasters
Fire or flooding
War, civil unrest, or terrorism
Epidemics or public-health emergencies
Labor disputes
Carrier interruptions
Transportation shutdowns
Power or communication failures
Government actions
Customs restrictions
Supply-chain interruptions

We will make reasonable efforts to communicate material delays and fulfill our obligations under applicable law.

This section does not remove any cancellation, refund, or other customer rights that cannot legally be excluded.

27. Fraud Prevention and Delivery Verification

To protect customers and Listenora, we may review orders for fraud, unauthorized payment activity, unusual delivery instructions, address inconsistencies, or other security concerns.

We may request reasonable verification before shipping an order.

An order may be delayed or canceled if:

Payment cannot be verified
Required information is not provided
The billing and shipping information appears inconsistent
The order is identified as high risk
Fraud or unauthorized activity is reasonably suspected

Verification information will be handled in accordance with our Privacy Policy.

28. Limitation of Shipping Estimates

Any shipment or delivery date provided by Listenora, a supplier, fulfillment provider, or carrier is an estimate unless expressly identified as guaranteed.

Listenora does not guarantee that a shipment will arrive before a particular event, trip, holiday, birthday, competition, work requirement, or other personal deadline.

Customers should allow sufficient additional time when ordering a product needed by a particular date.

We are not responsible for indirect or consequential losses caused solely by a delivery delay, to the extent such limitations are permitted by applicable law.

29. Policy Relationship

This Shipping and Delivery Policy should be read together with our:

Return and Refund Policy
Terms of Service
Privacy Policy
Contact Us page
Any product-specific shipping notice displayed before purchase

If a product-specific shipping term conflicts with this general policy, the more specific term disclosed before purchase will generally apply, subject to applicable law.

30. Policy Changes

We may update this Shipping and Delivery Policy to reflect changes in carriers, fulfillment practices, delivery locations, fees, operational requirements, or applicable law.

The version displayed at the time an order is placed will generally apply to that order, except where a change is required by law or provides the customer with more favorable rights.

Changes will not retroactively remove rights that have already arisen under applicable law.

31. Contact Information

For shipping, tracking, address, delivery, or customs-related inquiries, contact:

Store Name: Listenora

Website: listenora.us

Customer Support Email: gtrefasnhuim@gmail.com

Customer support is primarily provided by email.

Most inquiries are reviewed within 1–3 business days. Additional time may be required during weekends, public holidays, high-volume periods, carrier investigations, customs reviews, or complex delivery disputes.

To help us investigate efficiently, please include:

Your full name
Your order number
The email address used for the order
The tracking number
A clear description of the issue
Relevant photographs, carrier messages, or case numbers

Please keep all communications concerning the same order within one email thread whenever possible.

Last Updated: July 23, 2026