Privacy Policy

Privacy Policy

Introduction

Listenora respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy describes how Listenora collects, uses, discloses, stores, and otherwise processes personal information when you:

  • Visit listenora.us

  • Browse or purchase products

  • Create or use an account

  • Subscribe to communications

  • Submit a product review

  • Contact customer support

  • Request a return, replacement, or refund

  • Otherwise interact with our online store and related services

In this Privacy Policy, the website, online store, products, customer-support functions, and related features are collectively referred to as the “Services.”

The terms “Listenora,” “we,” “us,” and “our” refer to the legal operator of the Listenora store.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, disclosure, or protection of personal information, this Privacy Policy will control for those matters.

Please read this Privacy Policy carefully.

Nothing in this Privacy Policy limits any privacy right or protection that cannot legally be excluded, restricted, or waived.

1. Store and Data Controller Information

Store Name: Listenora

Website: listenora.us

Customer Support and Privacy Email: gtrefasnhuim@gmail.com

Business Type: Online Retail Store

Primary Category: Everyday Audio Accessories for Work, Gaming, Travel, and Fitness

Legal Operator and Data Controller: Storevia Limited

Registered Business Address: UNIT 809, 8/F BRILL PLAZA 84 TO KWA WAN RD TO KWA WAN, HONG KONG

For purposes of applicable data protection law, the legal operator identified above is generally responsible for determining why and how personal information is processed through the Listenora store.

Shopify and other service providers may separately process personal information under their own privacy notices when acting for their independent purposes.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through Listenora’s Services.

It does not necessarily apply to:

  • Independent third-party websites

  • External social-media platforms

  • Payment providers acting independently

  • Shipping carriers acting independently

  • Manufacturer websites

  • Applications or services not controlled by Listenora

  • Information collected by an unrelated third-party seller

When you follow a link to an independent third party, that third party’s own privacy policy and terms will apply.

3. Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Depending on applicable law, the terms “personal data” and “personal information” may have substantially similar meanings.

Personal information does not generally include information that has been:

  • Lawfully made public

  • Aggregated so that individuals cannot reasonably be identified

  • Anonymized

  • De-identified using measures designed to prevent re-identification

We may use aggregated or de-identified information for lawful business purposes.

We will not attempt to re-identify de-identified information except where reasonably necessary to test whether our de-identification measures are effective or where otherwise permitted by law.

4. Personal Information We May Collect

The information we collect depends on how you interact with Listenora, the features you use, the products you purchase, and the legal requirements that apply.

Contact Information

We may collect:

  • Full name

  • Email address

  • Telephone number, if provided

  • Billing address

  • Shipping address

  • Country or region

  • Other contact information you choose to provide

Account Information

If customer accounts are available, we may collect:

  • Username or account identifier

  • Encrypted or securely processed login credentials

  • Account preferences

  • Saved addresses

  • Wish-list information

  • Communication preferences

  • Account activity

  • Account security information

Please do not share your password with anyone.

Order and Transaction Information

We may collect:

  • Products viewed

  • Products added to a cart

  • Products added to a wish list

  • Products purchased

  • Order number

  • Purchase date

  • Product quantities

  • Shipping method

  • Order status

  • Tracking information

  • Returns

  • Refunds

  • Replacements

  • Cancellations

  • Discounts or promotional codes

  • Transaction history

Payment Information

Payments are generally processed through Shopify, payment gateways, banks, card networks, or other payment providers.

Depending on the payment method, payment providers may collect:

  • Cardholder name

  • Billing address

  • Payment card details

  • Bank or digital-wallet information

  • Payment authorization information

  • Fraud-prevention information

Listenora generally receives limited payment information, such as:

  • Payment status

  • Transaction identifier

  • Payment method type

  • Billing details

  • Limited card information, such as the final digits of a card

  • Payment confirmation

  • Refund status

Listenora does not ordinarily receive or store a complete payment card number when the payment is processed entirely by an independent payment provider.

Customer-Support Information

When you contact us, we may collect:

  • The contents of your message

  • Your order number

  • Product information

  • Device model and compatibility details

  • Photographs

  • Videos

  • Shipping information

  • Return information

  • Complaint details

  • Records of our communications

  • Documents reasonably necessary to investigate an order issue

Please do not send passwords, complete payment card numbers, government identification, or unnecessary sensitive information through ordinary email.

Product Review and User-Submitted Content

If reviews or other user-content features are available, we may collect:

  • Review text

  • Rating

  • Display name

  • Photographs

  • Videos

  • Product questions

  • Comments

  • Date of submission

  • Information indicating whether a purchase was verified

A review, photograph, or comment submitted for public display may be visible to other website visitors.

Do not include confidential information, addresses, telephone numbers, or other unnecessary personal information in a public review.

Device and Technical Information

We and our service providers may collect:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Screen or display information

  • Language settings

  • Time zone

  • Device identifiers

  • Cookie identifiers

  • Network information

  • General location inferred from an IP address

  • Website error and diagnostic information

Website Usage Information

We may collect information about how you interact with the Services, including:

  • Pages visited

  • Products viewed

  • Search terms

  • Links selected

  • Time spent on pages

  • Referring website

  • Exit page

  • Shopping-cart activity

  • Checkout activity

  • Advertising interaction

  • Session information

  • General navigation patterns

Marketing Information

Where permitted, we may collect:

  • Email subscription status

  • Marketing preferences

  • Advertising interactions

  • Campaign source

  • Products of interest

  • Whether a marketing communication was opened or selected

  • Information used to measure advertising effectiveness

Fraud and Security Information

We may collect or create information used to:

  • Verify transactions

  • Evaluate order risk

  • Prevent payment fraud

  • Detect account compromise

  • Investigate policy abuse

  • Protect customers

  • Protect the website

  • Respond to chargebacks

This may include device, payment, address, transaction, order, and account signals.

5. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary to provide a requested service, prevent fraud, verify identity, or comply with law.

Depending on applicable law, sensitive personal information may include:

  • Account login credentials

  • Complete financial account credentials

  • Government identification numbers

  • Precise geolocation

  • Biometric identifiers

  • Health information

  • Racial or ethnic origin

  • Religious beliefs

  • Sexual orientation

  • Citizenship or immigration status

  • Contents of certain private communications

Please do not provide unnecessary sensitive information.

We do not intend to use sensitive personal information to infer characteristics about customers except where expressly disclosed and lawfully permitted.

Where applicable law provides a right to limit the use or disclosure of sensitive personal information, eligible customers may submit a request using the contact information below.

6. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

This includes information provided when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Request a return or refund

  • Submit a review

  • Subscribe to marketing

  • Complete a form

  • Participate in a promotion

  • Exercise a privacy right

Automatically Through the Services

Information may be collected automatically through:

  • Cookies

  • Pixels

  • Tags

  • Web beacons

  • Local storage

  • Analytics tools

  • Server logs

  • Fraud-prevention technologies

  • Similar technologies

From Shopify

Because the store is powered by Shopify, Shopify may provide or make available information reasonably necessary to operate the store, process transactions, provide checkout services, maintain security, and support other enabled Shopify features.

From Payment Providers

Payment providers may provide:

  • Payment confirmation

  • Payment status

  • Fraud signals

  • Refund status

  • Limited transaction details

  • Billing information

From Fulfillment and Shipping Providers

Suppliers, warehouses, fulfillment providers, and carriers may provide:

  • Shipment status

  • Tracking information

  • Delivery confirmation

  • Delivery exceptions

  • Address-correction information

  • Return status

  • Carrier investigation results

From Advertising and Analytics Partners

Where enabled and permitted, advertising or analytics partners may provide:

  • Advertising attribution

  • Website interaction information

  • Campaign information

  • Audience information

  • Performance measurements

  • General interest or preference information

From Other Third Parties

We may receive information from:

  • Fraud-prevention providers

  • Customer-support providers

  • Technical service providers

  • Publicly available sources

  • Social-media platforms when you interact with us

  • A person acting with your authorization

  • Government or law-enforcement authorities where lawful

7. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Services

We may use information to:

  • Operate the website

  • Display products

  • Maintain shopping-cart functions

  • Create and manage accounts

  • Process orders

  • Process payments

  • Arrange fulfillment and delivery

  • Provide order notifications

  • Process returns and refunds

  • Provide replacements

  • Respond to customer inquiries

  • Provide compatibility assistance

  • Maintain transaction records

Performing Our Contract With You

We may process information where necessary to:

  • Accept and fulfill an order

  • Receive payment

  • Deliver products

  • Communicate about an order

  • Process a cancellation

  • Handle a return, refund, or warranty issue

  • Enforce applicable purchase terms

Personalizing and Improving the Services

We may use information to:

  • Remember preferences

  • Recommend related products

  • Improve product organization

  • Improve website navigation

  • Understand how customers use the store

  • Analyze store performance

  • Test website features

  • Diagnose technical problems

  • Improve customer support

Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional emails

  • Display advertisements

  • Personalize advertising

  • Measure campaign performance

  • Understand customer interests

  • Create or measure advertising audiences

  • Recommend products

You may unsubscribe from promotional emails using the unsubscribe method included in the message.

Opting out of marketing does not prevent us from sending necessary transactional messages concerning an order, account, refund, security issue, or policy request.

Security and Fraud Prevention

We may use information to:

  • Authenticate accounts

  • Verify transactions

  • Detect fraudulent orders

  • Prevent unauthorized payments

  • Investigate suspicious activity

  • Protect the website

  • Protect customers

  • Prevent return and refund abuse

  • Respond to chargebacks

  • Enforce our policies

Legal and Compliance Purposes

We may use information to:

  • Comply with applicable laws

  • Maintain tax and accounting records

  • Respond to lawful government requests

  • Respond to subpoenas or court orders

  • Establish, exercise, or defend legal claims

  • Investigate policy violations

  • Protect our legal rights

  • Cooperate with lawful investigations

  • Address product recalls or safety issues

Business Operations

We may use information to:

  • Manage suppliers and service providers

  • Conduct audits

  • Maintain business records

  • Evaluate business performance

  • Plan store operations

  • Conduct a sale, merger, financing, reorganization, or transfer of the business

8. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis, we may process personal information under one or more of the following bases.

Contract

Processing may be necessary to:

  • Process an order

  • Receive payment

  • Deliver products

  • Provide requested customer support

  • Process a return or refund

  • Maintain an account

Legitimate Interests

We may process information based on legitimate interests such as:

  • Operating and improving the store

  • Preventing fraud

  • Maintaining security

  • Understanding store performance

  • Providing customer support

  • Protecting legal rights

  • Conducting reasonable marketing

We will consider whether these interests are overridden by the customer’s rights and freedoms.

Consent

We may rely on consent for activities such as:

  • Optional advertising cookies

  • Certain marketing communications

  • Certain forms of personalization

  • Other processing where consent is legally required

You may withdraw consent at any time, but withdrawal will not affect processing lawfully completed before withdrawal.

Legal Obligations

We may process information where necessary to comply with:

  • Tax obligations

  • Accounting requirements

  • Consumer protection rules

  • Product-safety obligations

  • Court orders

  • Lawful government requests

  • Other legal requirements

Vital or Public Interests

In limited circumstances, information may be processed to protect a person’s vital interests or for another legally recognized public-interest purpose.

9. Cookies and Similar Technologies

Listenora, Shopify, and other authorized service providers may use cookies and similar technologies.

These technologies may be used to:

  • Keep the website functioning

  • Maintain a shopping cart

  • Remember preferences

  • Authenticate users

  • Maintain security

  • Prevent fraud

  • Analyze website traffic

  • Measure advertising

  • Personalize content or advertising

Strictly Necessary Technologies

Certain technologies are necessary to:

  • Operate the website

  • Enable checkout

  • Maintain account security

  • Prevent fraud

  • Remember privacy settings

  • Provide requested services

These technologies may remain active even when optional cookies are declined.

Analytics Technologies

Analytics technologies may help us understand:

  • How visitors reach the website

  • Which pages are viewed

  • How customers navigate the store

  • Whether website functions operate correctly

  • How marketing campaigns perform

Advertising Technologies

Where enabled and permitted, advertising technologies may be used to:

  • Measure advertising performance

  • Limit repeated advertising

  • Create or measure audiences

  • Display ads based on previous website activity

  • Understand whether an advertisement resulted in a purchase

Depending on applicable law, the use of advertising technologies may be considered a sale, sharing, targeted advertising, or cross-context behavioral advertising.

Managing Cookies

Where available, you may manage optional cookies through:

  • Our cookie preference tool

  • A privacy or consent banner

  • Browser settings

  • Device settings

  • Global Privacy Control

  • Other legally recognized preference signals

Blocking all cookies may prevent portions of the website from functioning properly.

10. Global Privacy Control and Do Not Track

Where required by applicable law and technically detectable, Listenora will treat a valid Global Privacy Control signal as a request to opt out of applicable sale, sharing, or targeted advertising activity for the browser or device sending the signal.

A browser-based preference may not automatically apply to:

  • Other browsers

  • Other devices

  • Cleared cookies

  • Private browsing sessions

  • Separate customer accounts

Where technically feasible, an opt-out signal may be associated with an authenticated account.

Other browser “Do Not Track” signals may not be recognized where no uniform legal or technical standard requires a response.

11. Marketing Communications

Where permitted, we may send promotional communications if you:

  • Subscribe to marketing

  • Request promotional information

  • Provide another legally valid form of consent

  • Have an existing customer relationship where marketing is permitted

You may unsubscribe from promotional emails by:

After unsubscribing, you may continue to receive non-promotional communications such as:

  • Order confirmations

  • Shipping updates

  • Refund notifications

  • Account notices

  • Security notices

  • Customer-support messages

  • Legally required communications

12. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary and legally permitted.

Shopify

The store is powered by Shopify.

Information submitted through the Services may be processed by Shopify to:

  • Host and operate the ecommerce platform

  • Provide checkout services

  • Process or support payments

  • Prevent fraud

  • Maintain security

  • Provide customer and merchant features

  • Improve Shopify services

  • Provide other enabled platform functionality

Shopify may process certain information as a service provider acting on Listenora’s instructions.

Shopify may also process certain information independently for its own consumer services, security, platform improvement, advertising, or other purposes described in Shopify’s privacy notices.

Privacy requests relating solely to Shopify’s independent processing may need to be submitted directly through Shopify’s privacy controls.

Payment Providers

Information may be disclosed to payment providers, banks, card networks, and fraud-prevention providers to:

  • Authorize transactions

  • Process payments

  • Issue refunds

  • Prevent fraud

  • Resolve payment disputes

  • Comply with financial regulations

Fulfillment Providers, Suppliers, and Carriers

Information may be disclosed to:

  • Product suppliers

  • Warehouses

  • Fulfillment providers

  • Shipping carriers

  • Customs brokers

  • Local delivery providers

These recipients may require information such as:

  • Customer name

  • Shipping address

  • Telephone number

  • Email address

  • Order contents

  • Delivery instructions

  • Customs information

Technology and Business Service Providers

We may use providers for:

  • Website hosting

  • Cloud storage

  • Customer support

  • Email delivery

  • Data analytics

  • Cybersecurity

  • Fraud prevention

  • Accounting

  • Business administration

  • Product review management

Advertising and Marketing Partners

Where enabled and permitted, information may be disclosed to advertising or marketing partners for:

  • Advertising measurement

  • Campaign attribution

  • Audience creation

  • Personalized advertising

  • Marketing analysis

Such activity may be considered a sale or sharing of personal information under certain privacy laws, even when no money is paid in exchange for the information.

Eligible customers may opt out through our Your Privacy Choices page, available privacy controls, or a valid GPC signal.

Affiliates and Related Businesses

Where applicable, information may be disclosed within a corporate group for:

  • Business administration

  • Customer support

  • Security

  • Accounting

  • Legal compliance

  • Store operations

Legal and Regulatory Recipients

Information may be disclosed when reasonably necessary to:

  • Comply with law

  • Respond to valid legal process

  • Protect customers

  • Protect our rights

  • Prevent fraud

  • Investigate unlawful activity

  • Respond to a regulator or government authority

Business Transactions

Information may be disclosed in connection with:

  • A merger

  • Acquisition

  • Financing

  • Reorganization

  • Sale of assets

  • Transfer of store operations

  • Insolvency or bankruptcy proceeding

Any recipient will remain subject to applicable privacy and confidentiality obligations.

At Your Direction

We may disclose information when you:

  • Direct us to do so

  • Request delivery to another person

  • Use a third-party integration

  • Authorize an agent

  • Consent to a specific disclosure

13. Sale, Sharing, and Targeted Advertising

Listenora does not represent that it sells customer information for direct monetary payment.

However, depending on the advertising and analytics technologies enabled on the website, certain disclosures may be legally classified as:

  • Sale of personal information

  • Sharing of personal information

  • Targeted advertising

  • Cross-context behavioral advertising

The categories potentially involved may include:

  • Identifiers, such as cookie or device identifiers

  • Internet or network activity

  • Commercial information, such as products viewed or purchased

  • General location information

  • Inferences concerning product interests

The categories of recipients may include:

  • Advertising networks

  • Analytics providers

  • Social-media platforms

  • Marketing technology providers

You may have the right to opt out of these activities.

Instructions are provided on our Your Privacy Choices page.

14. No Knowing Sale or Sharing of Children’s Information

Listenora does not knowingly sell or share personal information belonging to children in violation of applicable law.

We do not knowingly use personal information from individuals under 16 for targeted advertising where legally prohibited.

If we learn that personal information belonging to a child was collected or processed unlawfully, we will take reasonable steps to delete or restrict the information.

15. Third-Party Websites and Services

The Services may contain links to websites or platforms operated by independent third parties.

Listenora does not control an independent third party’s:

  • Privacy practices

  • Security

  • Terms

  • Content

  • Data retention

  • Advertising

  • Products or services

Before providing information to a third party, you should review that party’s privacy policy.

A link does not necessarily indicate endorsement, partnership, sponsorship, or affiliation.

Information posted publicly or semi-publicly on social-media platforms may be visible and used by other users according to that platform’s settings and policies.

16. Social-Media Features

If social-media buttons, widgets, login tools, or embedded content are enabled, the relevant platform may collect information such as:

  • Internet Protocol address

  • Device information

  • Page visited

  • Interaction with the feature

  • Account information, if logged in

The platform’s own privacy policy will govern its independent collection and use of information.

17. Children’s Privacy

The Services are intended for a general audience and are not directed to children who cannot legally consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child provided personal information without appropriate authorization, contact:

gtrefasnhuim@gmail.com

Please provide sufficient information for us to identify the issue, but do not send unnecessary sensitive information by ordinary email.

We may request reasonable evidence of parental or guardian authority before processing the request.

18. Data Security

Listenora uses reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

  • Restricted access

  • Account authentication

  • Encryption provided by relevant platforms

  • Secure payment processing

  • Fraud monitoring

  • Service-provider controls

  • Software maintenance

  • Record-access limitations

No website, transmission method, storage system, or security measure can guarantee absolute security.

Customers are responsible for:

  • Using a strong password

  • Keeping account credentials confidential

  • Signing out of shared devices

  • Monitoring accounts for unauthorized activity

  • Contacting us promptly about suspected account compromise

Please do not send highly sensitive information through unsecured communication channels.

19. Security Incidents

If we identify a security incident affecting personal information, we may:

  • Investigate the incident

  • Contain or mitigate the risk

  • Notify relevant service providers

  • Preserve relevant records

  • Notify affected individuals

  • Notify regulators or authorities

  • Take other steps required by law

Notification timing and content will depend on applicable legal requirements and the circumstances of the incident.

20. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing the Services

  • Fulfilling orders

  • Processing refunds

  • Maintaining accounts

  • Providing customer support

  • Preventing fraud

  • Resolving disputes

  • Maintaining tax and accounting records

  • Complying with legal obligations

  • Enforcing agreements

  • Establishing or defending legal claims

Retention periods may depend on:

  • The nature of the information

  • The purpose for collection

  • The existence of an account

  • The status of an order or dispute

  • Fraud-prevention needs

  • Legal limitation periods

  • Tax and accounting obligations

  • Service-provider retention practices

When information is no longer reasonably necessary, we may:

  • Delete it

  • Anonymize it

  • De-identify it

  • Securely archive it where continued retention is required

Information may remain temporarily in secure backup systems until the applicable backup cycle is completed.

21. International Data Transfers

Listenora, Shopify, and other service providers may process personal information in countries other than the country where the customer resides.

These countries may have different privacy and data protection laws.

Where required, we may use recognized safeguards such as:

  • Adequacy decisions

  • Standard contractual clauses

  • Data processing agreements

  • Contractual protections

  • Other lawful transfer mechanisms

Information may also be transferred when:

  • Necessary to perform a contract

  • Required to provide a requested service

  • Required by law

  • The customer provides valid consent

  • Another legal transfer basis applies

22. Your Privacy Rights

Depending on your location and applicable law, you may have one or more of the following rights.

Right to Know or Access

You may have the right to request:

  • Confirmation that we process your information

  • Categories of information collected

  • Sources of information

  • Purposes for processing

  • Categories of recipients

  • Specific pieces of information maintained about you

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal exceptions.

We may retain information where necessary to:

  • Complete an order

  • Process a refund

  • Maintain transaction records

  • Prevent fraud

  • Maintain security

  • Comply with law

  • Resolve disputes

  • Exercise or defend legal claims

Right to Data Portability

You may have the right to receive certain personal information in a portable and reasonably usable format.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of activities considered a sale or sharing of personal information.

Right to Opt Out of Targeted Advertising

You may have the right to opt out of processing for targeted advertising.

Right to Limit Sensitive Information

You may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Right to Restrict Processing

You may have the right to request restriction of certain processing.

Right to Object

You may have the right to object to processing based on legitimate interests or direct marketing.

Rights Concerning Profiling

Depending on applicable law and our practices, you may have rights concerning certain automated processing or profiling that produces legal or similarly significant effects.

Listenora does not intend to make decisions producing legal or similarly significant effects solely through automated processing unless separately disclosed.

Right to Appeal

Residents of certain jurisdictions may appeal a decision concerning a privacy request.

Right to Lodge a Complaint

You may have the right to submit a complaint to a local privacy or data protection authority.

Right to Non-Discrimination

Listenora will not unlawfully discriminate against a customer for exercising an applicable privacy right.

23. California and Other United States Privacy Rights

If an applicable United States state privacy law applies to Listenora and to your personal information, you may have rights including:

  • The right to know

  • The right to access

  • The right to delete

  • The right to correct

  • The right to obtain a portable copy

  • The right to opt out of sale

  • The right to opt out of sharing

  • The right to opt out of targeted advertising

  • The right to limit certain uses of sensitive personal information

  • The right to appeal

  • The right to non-discriminatory treatment

The availability and scope of these rights differ by state and are subject to legal exceptions.

Our Your Privacy Choices page provides additional information about applicable opt-out requests.

24. European Economic Area and United Kingdom Rights

Where applicable, individuals in the European Economic Area or United Kingdom may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Receive portable information

  • Withdraw consent

  • Submit a complaint to a supervisory authority

The legal bases relied upon are described in the Legal Bases for Processing section.

A request may be limited where an exception or competing legal obligation applies.

25. Submitting a Privacy Request

To submit a privacy request, contact:

Email: gtrefasnhuim@gmail.com

Use a clear subject line, such as:

  • Privacy Request

  • Access Request

  • Correction Request

  • Deletion Request

  • Opt-Out Request

  • Privacy Request Appeal

Please include:

  • Your full name

  • The email address associated with your account or order

  • Your state, country, or place of residence

  • The right you wish to exercise

  • Your order number, if relevant

  • Sufficient information for us to understand the request

Do not send:

  • Your password

  • Complete payment card numbers

  • Complete bank credentials

  • Unnecessary government identification

  • Unnecessary sensitive personal information

26. Verification of Requests

We may need to verify your identity before completing certain requests.

Depending on the request, verification may involve confirming:

  • Name

  • Email address

  • Order number

  • Shipping address

  • Account information

  • Recent transaction details

We will request only information reasonably necessary for verification.

Information collected for verification will be used for:

  • Identity verification

  • Fraud prevention

  • Security

  • Legal compliance

If we cannot reasonably verify a request, we may request additional information or decline to provide information where permitted by law.

An opt-out request may not require the same level of verification as an access or deletion request.

27. Authorized Agents

Where legally permitted, you may authorize another person to submit a privacy request on your behalf.

We may require:

  • Written permission

  • Evidence of the agent’s identity

  • Evidence of the agent’s authority

  • Direct confirmation from you

  • A valid power of attorney where applicable

  • Verification of your identity

We may decline an agent request if sufficient authorization or verification is not provided.

28. Response Timing

We will respond to privacy requests within the period required by applicable law.

The time required may depend on:

  • The type of request

  • Verification requirements

  • Request complexity

  • Number of pending requests

  • Applicable legal deadlines

  • Whether a lawful extension is available

If additional time is required and permitted, we will provide any notice required by law.

29. Fees for Requests

We generally do not charge a fee for a valid privacy request.

Where legally permitted, we may charge a reasonable fee or decline to act when a request is:

  • Manifestly unfounded

  • Excessive

  • Repetitive

  • Fraudulent

  • Abusive

We will provide any legally required notice before charging a fee.

30. Appeals and Complaints

If we deny a privacy request, we will provide an explanation where required.

Where an appeal right applies, send an appeal to:

gtrefasnhuim@gmail.com

Use the subject line:

Privacy Request Appeal

Include:

  • Your name

  • The original request date

  • The decision being appealed

  • The reason for the appeal

  • Any relevant supporting information

Depending on your location, you may also contact an applicable privacy regulator, attorney general, or data protection authority.

31. Shopify Privacy Requests

Shopify may process information both:

  • On behalf of Listenora

  • For Shopify’s own independent purposes

Requests concerning Listenora’s order and customer records should generally be submitted to Listenora first.

Requests concerning Shopify’s independent consumer services, Shop, Shop Pay, cross-store features, or Shopify’s own processing may need to be submitted through Shopify’s privacy controls.

A request submitted to one party may not automatically apply to information independently controlled by another party.

32. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Business operations

  • Products

  • Website features

  • Service providers

  • Advertising practices

  • Legal requirements

  • Privacy technologies

  • Security procedures

The revised policy will be posted with an updated revision date.

Where required, we may provide additional notice or obtain consent before applying a material change.

Changes will not retroactively remove privacy rights that have already arisen under applicable law.

33. Contact Information

For questions about this Privacy Policy or our privacy practices, contact:

Store Name: Listenora

Website: listenora.us

Privacy Email: gtrefasnhuim@gmail.com

Business Type: Online Retail Store

Primary Category: Everyday Audio Accessories for Work, Gaming, Travel, and Fitness

Legal Operator and Data Controller: Storevia Limited

Registered Business Address: UNIT 809, 8/F BRILL PLAZA 84 TO KWA WAN RD TO KWA WAN, HONG KONG

Customer support and privacy inquiries are primarily handled by email.

Most general inquiries are reviewed within 1–3 business days. Formal privacy requests will be handled within the period required by applicable law.

Last Updated: July 23, 2026