Return & Refund Policy

Thank you for shopping with Listenora.

This Return and Refund Policy explains the conditions and procedures that apply to returns, replacements, cancellations, and refunds for products purchased directly through listenora.us.

Please review this policy before making a purchase or returning an item. By placing an order through our website, you acknowledge that you have had an opportunity to review this policy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.

1. Return Eligibility

Unless a different return condition is clearly stated on the applicable product page, eligible products may be returned within 30 days after the date of confirmed delivery.

To qualify for a return, the product must generally:

Be unused, unworn, unwashed, and unmodified
Be in the same condition in which it was received
Include its original packaging
Include all accessories, cables, adapters, manuals, cases, protective materials, and other components originally supplied
Include any original labels, serial numbers, barcodes, or product identification
Show no signs of misuse, improper installation, accidental damage, excessive handling, or unauthorized repair
Be accompanied by valid proof of purchase from Listenora
Be returned in accordance with the return instructions provided by our customer support team

Opening an outer shipping package solely to inspect the product does not automatically make an item ineligible. However, products that have been used, installed, paired, worn, altered, damaged, or returned with missing components may be refused or may qualify only for a reduced refund to the extent permitted by applicable law.

Return eligibility is determined after the returned product has been received and inspected.

2. Return Request Deadline

A return request must be submitted within 30 days after confirmed delivery.

Submitting a return request does not automatically approve the return. Customers must receive return authorization and return instructions from Listenora before sending a product back.

Once a return is authorized, the product must be shipped within the period stated in the return instructions. Unless we specify otherwise, authorized returns should be shipped within 7 calendar days after authorization.

A return request submitted after the applicable deadline may be declined, except where a longer period or remedy is required under applicable law.

3. Return Authorization

To request a return, contact:

Email: gtrefasnhuim@gmail.com

Please include:

Your full name
Your order number
The email address used for the order
The product you wish to return
The reason for the return
Clear photographs or videos when the product is damaged, defective, incorrect, incomplete, or materially different from the product ordered

If the request is approved, we will provide return authorization and the applicable return instructions.

Do not return a product to an address printed on the original shipping label, package, invoice, or third-party marketplace listing unless our customer support team has expressly confirmed that address for your return.

Products may be fulfilled from different facilities or suppliers, and the correct return location may be different from the original shipping location.

Returns sent without prior authorization, sent to an incorrect address, sent after the authorized period, or sent without sufficient identifying information may be refused, delayed, returned to the sender, or considered ineligible for a refund to the extent permitted by applicable law.

4. Hygiene-Sensitive Audio Products

Certain audio accessories are hygiene-sensitive because they are worn in, on, or near the ears, face, mouth, or skin.

Examples may include:

Ear tips
Ear cushions and earpads
In-ear audio accessories
Headphone covers
Microphone covers
Microphone windscreens
Wearable audio accessories
Products supplied in hygiene-sealed packaging

For health and hygiene reasons, a hygiene-sensitive product may be ineligible for a change-of-mind return after its hygiene seal has been broken or the product has been worn or used.

This restriction does not apply when the product is verified as defective, damaged on arrival, incorrectly supplied, or otherwise required to be returnable under applicable law.

Products that are not hygiene-sensitive remain subject to the other conditions in this policy.

5. Non-Returnable Products

The following products may not be eligible for return unless they arrive defective, damaged, incorrect, or applicable law requires otherwise:

Products returned after the applicable return period
Products that have been used, worn, altered, modified, or improperly installed
Products damaged through misuse, neglect, accident, liquid exposure, improper storage, or incompatible equipment
Products with missing packaging, accessories, manuals, cables, adapters, or other original components
Products with removed, altered, damaged, or unreadable serial numbers or identification labels
Hygiene-sensitive products that have been opened, worn, or used
Customized or personalized products
Products clearly identified as final sale or non-returnable before purchase
Gift cards, if offered
Products not purchased directly through listenora.us
Products showing signs of unauthorized repair, disassembly, or modification

Products purchased from another retailer, marketplace, or third-party seller must be returned through the original seller according to that seller’s policies.

6. Compatibility and Customer Selection

Customers are responsible for reviewing the product description, dimensions, connector type, supported devices, compatibility information, and technical requirements before purchasing.

A product is not necessarily defective merely because it:

Is incompatible with a device not listed as supported
Requires a connector, adapter, driver, application, operating system, or setting not included with the product
Does not support a feature that was not stated in the product description
Does not fit a device because an incorrect model or size was selected
Performs differently because of the customer’s device, software, network, settings, or third-party equipment

An unused product purchased in error may still be returned if it satisfies all other return conditions.

When requesting compatibility assistance, customers should provide the complete brand and model number of the device they intend to use. Any compatibility assistance we provide is based on the information supplied by the customer and the product information reasonably available to us at that time.

7. Damaged, Defective, Incorrect, or Incomplete Products

If a product arrives damaged, defective, incorrect, or missing essential components, please contact us as soon as reasonably possible.

We recommend contacting us within 7 days after delivery so that we can promptly investigate the issue with the fulfillment provider or shipping carrier. This recommended reporting period does not limit any non-waivable rights available under applicable law.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the shipping package and shipping label
Photographs of all items and components received

Please retain the product, original packaging, shipping carton, labels, manuals, and accessories until the claim has been resolved.

Depending on the circumstances and product availability, we may offer:

Troubleshooting assistance
Replacement parts
A replacement product
A partial refund
A full refund
Another remedy required by applicable law

We may require the product to be returned before issuing a replacement or refund. When the issue is verified as our error, we will provide appropriate return instructions and, where applicable, cover reasonable authorized return shipping costs.

Listenora is not responsible for damage caused after delivery by misuse, improper installation, incompatible equipment, unauthorized modification, accidental damage, liquid exposure, normal wear and tear, or failure to follow product instructions.

8. Change-of-Mind Returns

When an eligible product is returned because the customer changed their mind, ordered the wrong product, selected an incompatible product, or no longer wants the product:

The customer is generally responsible for return shipping costs
The original shipping charge is generally non-refundable
The return must comply with all eligibility requirements
The customer is responsible for the product until it is received at the authorized return location
Any customs charges, brokerage charges, or other return-related costs are the customer’s responsibility

We strongly recommend using a trackable and appropriately insured shipping service. Listenora is not responsible for a customer return that is lost, misdirected, damaged, or delivered to an unauthorized address before it is received by the authorized return facility.

9. Return Shipping Costs

Listenora will generally cover reasonable authorized return shipping costs when the return is required because:

An incorrect product was shipped
The product arrived materially damaged
The product is verified as defective
The return is required because of another error attributable to Listenora

Customers are generally responsible for return shipping costs in all other circumstances, including change-of-mind returns, compatibility mistakes, incorrect product selection, or refusal of delivery.

Return shipping costs will not be reimbursed unless Listenora approved the shipping method and reimbursement in writing before the product was returned.

Unauthorized expedited shipping, insurance, packaging, customs, brokerage, or handling charges may not be reimbursed.

10. Inspection of Returned Products

All returned products are inspected before a refund or replacement is approved.

We may consider:

The condition of the product
Whether the product has been used, worn, installed, or altered
Whether all original components are included
Whether serial numbers and product identifiers match our order records
Whether the reported defect or damage can be verified
Whether the product was packaged appropriately for return shipping
Whether the return complies with the authorization instructions

If a returned product does not satisfy the applicable return requirements, we may decline the refund or reduce the refund to reflect diminished value, missing components, damage, or other loss, where permitted by applicable law.

We will not impose an undisclosed restocking fee. Any deduction will be based on the condition of the returned product and will be communicated to the customer.

11. Refunds

After the authorized return has been received and inspected, we will notify you whether the refund has been approved, partially approved, or declined.

If approved, the refund will normally be initiated to the original payment method within 7 business days after approval.

After we initiate the refund, your bank, card issuer, payment processor, or financial institution may require additional time to post the funds to your account. Listenora does not control processing times imposed by financial institutions.

Refunds will generally be issued in the same currency and to the same payment method used for the original transaction. We cannot normally issue a refund to a different card, bank account, payment account, or person.

If the original payment method is unavailable, expired, or closed, the customer should contact the relevant payment provider. Where necessary, we may provide reasonable proof that the refund was initiated.

12. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns, compatibility mistakes, incorrect selections, refused deliveries, or address errors.

Original shipping charges may be refunded when:

Listenora shipped an incorrect product
The product is verified as defective or materially damaged on arrival
The shipment was canceled because we could not fulfill it within the applicable shipment period
A refund of shipping charges is otherwise required by applicable law

Any expedited, priority, or optional shipping fee may remain non-refundable if the requested shipping service was performed, even when the product itself is eligible for return, except where required by law.

13. Exchanges and Replacements

Listenora does not guarantee direct exchanges for change-of-mind purchases.

Customers seeking a different product, model, size, connector, or color may be asked to return the original eligible product for a refund and place a new order.

For verified damaged, defective, incomplete, or incorrectly shipped products, we may provide a replacement when appropriate and available.

Replacement products are subject to inventory availability. If a suitable replacement is unavailable, we may provide a refund or another appropriate remedy.

A replacement does not automatically extend the original return period unless required by applicable law or confirmed by us in writing.

14. Order Cancellations

Cancellation requests should be submitted immediately after an order is placed.

We do not guarantee that an order can be canceled or modified after submission. Orders may enter processing or fulfillment shortly after payment is confirmed.

If fulfillment has not started, we will make reasonable efforts to cancel the order. If the order has already been processed, transferred to a fulfillment provider, or shipped, cancellation may no longer be possible.

When cancellation is no longer possible, the customer may request a return after delivery, subject to this policy.

If Listenora cancels an order because the product is unavailable or cannot be shipped, any amount collected for the canceled product will be refunded to the original payment method.

15. Shipping Delays and Unfulfilled Orders

We aim to process and ship orders within the time stated on our website or communicated during checkout.

If we become unable to ship an order within the stated or legally applicable period, we may contact the customer with a revised shipment estimate and any cancellation or refund options required under applicable law.

If an order is canceled because it cannot be fulfilled or because the customer does not agree to an applicable shipping delay, the amount paid for the unshipped product will be refunded to the original payment method.

16. Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after fulfillment has started.

If a package is delayed, lost, returned, or delivered incorrectly because the customer supplied an incorrect or incomplete address, the customer may be responsible for:

Additional shipping charges
Carrier address-correction charges
Return-to-sender charges
Reshipment charges
Other costs resulting from the address error

If a returned package is received in resalable condition, we may provide a refund of the product price after deducting non-recoverable shipping or return costs, where permitted by law.

17. Refused and Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the shipment may be returned to the sender or fulfillment facility.

A refused or unclaimed delivery is not automatically treated as an approved return.

If the package is successfully returned and received in acceptable condition, we may refund the eligible product price after deducting original shipping, return shipping, customs, carrier, or handling costs that cannot be recovered, where permitted by applicable law.

If the package is abandoned, destroyed, lost, or not returned because of the customer’s refusal or failure to collect it, a refund may not be available unless required by law.

18. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check all entrances, mailrooms, parcel lockers, reception areas, and secure delivery locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Contact the shipping carrier for delivery details.
Contact Listenora with your order number and any carrier case or reference number.

We will review the available tracking and fulfillment information and provide reasonable assistance.

A carrier’s delivered status does not automatically determine the final outcome of every claim. Claims are evaluated based on the available evidence, carrier investigation, address information, delivery confirmation, and applicable law.

We may request additional information reasonably necessary to investigate suspected loss, theft, delivery error, or fraudulent activity.

19. Bundles, Sets, and Promotional Products

Products sold as a bundle, kit, set, multipack, or promotional package must generally be returned together with all included products and accessories.

If part of a bundle is missing, used, damaged, or retained, the refund may be declined or reduced to reflect the value of the missing or retained products, where permitted by law.

Free promotional products supplied with a purchase must also be returned when the qualifying purchase is returned. If the promotional product is not returned, its disclosed or reasonable value may be deducted from the refund where permitted by law.

20. International Returns

If Listenora accepts an order for delivery outside the country from which the order is fulfilled:

The customer is generally responsible for return shipping costs
Original customs duties, import taxes, brokerage fees, and government charges may be non-refundable
The customer may be responsible for return customs declarations and related documentation
Returns must be sent according to the instructions provided by customer support
Unauthorized duties or charges billed to Listenora may be deducted from the refund where permitted by law

When the return is required because of a verified error by Listenora, we will provide appropriate instructions and determine which reasonable authorized costs will be covered.

21. Manufacturer Warranties

Certain products may include a manufacturer’s limited warranty.

Any manufacturer warranty is provided by the applicable manufacturer and is subject to that manufacturer’s terms, limitations, procedures, and available remedies.

Unless expressly stated on the product page, Listenora does not create or extend an additional manufacturer warranty through this Return and Refund Policy.

This section does not limit any warranty or consumer rights that cannot legally be excluded.

22. Fraudulent or Abusive Claims

We reserve the right to review, limit, or reject return or refund requests involving suspected fraud, altered evidence, product substitution, serial-number mismatch, repeated policy abuse, unauthorized chargeback activity, or other deceptive conduct.

This provision will be applied reasonably and does not restrict a customer’s lawful right to dispute a transaction or exercise rights available under applicable law.

We may preserve relevant order, communication, shipping, return, and transaction records for fraud prevention, dispute resolution, and legal compliance.

23. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our products, procedures, legal requirements, or business operations.

The version displayed on the website at the time of purchase will generally apply to that order, except where an updated provision is required by law or provides the customer with more favorable rights.

Changes will not retroactively remove rights that have already arisen under applicable law.

24. Contact Information

For questions or requests regarding returns, replacements, cancellations, or refunds, contact:

Store Name: Listenora

Website: listenora.us

Customer Support Email: gtrefasnhuim@gmail.com

Customer support is primarily provided by email. Most inquiries are reviewed within 1–3 business days, although additional time may be required during weekends, public holidays, high-volume periods, carrier investigations, or complex product reviews.

Please keep all communication regarding the same order in one email thread whenever possible.

Last Updated: July 23, 2026